Customer service
For inquiries to us, please use the inquiry form at the bottom of each page or check the following.
Inquiries by phone
Tel: 03-5497-2777 (Business hours: Weekdays 9:00 to 17:00)
Inquiries by fax
Fax: 03-5497-2823
Email Inquiries
Mail:info@mizutukuri.co.jp
Please fill in the following required items and send.
Your name (phonetic)
Email address
phone number
Zip code / address
* If you would like to order a filter, please add [Filter type (high grade or standard or K type)] to the subject line and send it.
Flow from ordering to installation
Order
We will contact you by phone and ask you about your request details and installation location.
Send a photo of the planned installation location
Site preview and construction details decided
Decide how to install
Selection of installation contractor
Send quotation → Confirm order → Send invoice → Confirm payment → Ship product
Installation work implementation → Confirmation of installed status photos
About maintenance
As a general rule, the activated carbon filter is replaced once a year. Anyone can easily perform the replacement work according to the procedure manual.
Business trip exchanges are also available for a fee if you wish. Please feel free to contact us.
Reference: Activated carbon filter replacement procedure (for stainless steel house)